FAQ: Frequently Asked
How to cancel recurring membership
/ customer FAQ / Account Info / Customer Terms and Conditions
The CCBill Support Department
is available 24 hours a day, 7 days a week, 365 days a year with
live technical support.
Fax: (480) 449-8820
On this page you can manage your
account, send requests about your account:
ccbill customer service
Here to view your account information, or lookup lost user
names or passwords.
To cancel your account Click Here.
If you experience difficulties
viewing your account information or canceling your subscription
online, please contact our customer support department by phone.
Terms and Conditions
Sign Up &
What is the
CVV2 thing I need to state when signing up?
It is a new thing
for your credit card safety. On the back of your credit card
you have some numbers, the CVV2 numbers are the three last digits
the billing appear on my credit card or bank statement?
will appear on your credit card billing statement or bank statement
for all charges made.
I am having
trouble signing up and I know I have a valid credit card.
In almost every
case for such a decline, there was a typo or a field not entered.
Our security measures to protect your credit card prevent anyone
from entering incorrect information. If you are still getting
declined after several attempts, use another card, if you have
one, or disconnect and dial in again after a while so that you
will not be declined based on too many attempts on the same card
from the same computer during a specific time.
problems after this? Contact CCBill support. https://www.ccbill.com/system/support.cgi
Or, send us an
email firstname.lastname@example.org and we will send you
instructions how to sign up without credit card using Money Order or sending
What if subscription
3, 6, or 12 month cost will remain the same for you for the life
of your membership, no matter if the prices have been changed.
This also is valid for recurring membership.
What is the
best deal for becoming a member?
If you want to
do a bargain, then sign up for 3, 6 or 12 month.
You can also
stay member using the recurring membership option.
I forgot my
I am having
trouble getting the videos on the site to load or play!
software may not know how to read Quick Time or your installed
Quick Time software may be old or corrupt. Please download Quick
Time for Windows or Mac:
a video the video stops loading, what happens?
Please try again,
sometimes that just happens. If you give it a second try it will
most probably work.
about viewing videos inside Members Area.